Technical Support Channels
A 1–Hour Support Ticket Response Time Guarantee
All your assistance requests will be attended to in no more than 60 min after the ticket or email was received. If your case requires additional assistance from a sysadmin, we will forward the support ticket or the email to the person on duty and we will leave a note to inform you that more time will be needed for reaching a solution. Furthermore if you order the Managed Servers package, all of the server management services included there will be performed whenever you desire.
An Exceptional Technical Support Service
We will be at your disposal 24x7x365 to answer any queries that you may have connected with our Web Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also need assistance with server management procedures, you can have a look at our Managed Servers package, which includes data backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and installation services
An Intuitive Help Section
We have equipped the Web Hosting Control Panel with an in–depth knowledgebase, which features elaborate explanations of its features and functionalities. Also, we have created in–depth video tutorials that will further teach you how to perform a specific task or resolve a regularly experienced problem. All the how–to articles and the tutorial videos are easily reachable from each Web Hosting Control Panel section via the Videos and Help buttons in the upper right corner.