A 99.9% Server Uptime
We’ve set up our shared web hosting system using reliable hardware and strongly modified software. Our system administrators have installed a customized version of Security–Enhanced Linux on all our hosting servers to ensure maximum protection and stability. We’ve added a number of distributed denial–of–service prevention units in addition to powerful firewalls to make sure our network is unassailable and safe.
Our shared web hosting plans offer a 99.9% server uptime guarantee. And regardless of which datacenter you select, our guarantee remains unchanged.
A 99.9% Network Uptime
Other than our cloud hosting system, we have also set up our very own internal network in each one of our datacenters. Everything is based on top–of–the–line hardware components supplied by Juniper. What’s more, on each router, we’ve placed a firewall with an elaborate algorithm to successfully sift all questionable requests.
Therefore, in all our data center facilities – in our data center in US, in our data center in UK, in our data center in FI, in our data center in Eastern Europe and in our data center in AU, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid for all hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Like with any other service, when it’s your money at stake, you can’t feel truly secure. This is why, with each of our cloud hosting packages we offer a 30–day money–back guarantee. If you don’t feel pleased with our hosting service or in case you have to get a more powerful web hosting solution, such as a VPS servers or a dedicated servers – you will receive your money back in full, without concealed costs or reimbursement charges.
24/7 Technical Support
We’ve carefully hand–picked each single member of our 24x7 support department to make sure that we can offer the best help desk support service you can get. Each of our support engineers has many years of experience working with web hosting accounts behind his back, hence they know very well what they are doing. And they are available 24/7/365 – you’ll be able to reach them whenever you want and they’ll respond to you as soon as possible.
Their average support ticket response time is well under 20 minutes, while with other web hosting providers you need to wait around for days. Plus, we offer a 1–hour response time guarantee. Regardless of what happens, your questions will be answered in under 1 hour.