Being able to communicate with your shared web hosting supplier any time you have any sort of questions or experience any troubles is very important and how fast they will answer back and take action is usually essential, especially if your site is business-oriented, as more downtime could mean losing potential customers. The support options are, in addition an easy way to recognize genuine suppliers from resellers. The second generally respond just to emails or support tickets and you'll have to wait for a whole day or longer so as to get a reply. In case your trouble requires several responses, you may end up losing a few days to get a basic problem solved. When you use the services of a genuine and trustworthy hosting company, you will be able to contact the support anytime and receive an instant response whatever the issue or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Web Hosting
We acknowledge the importance of receiving assistance without delay, so our shared web hosting services come with 24/7 technical support along with several options for contact. In case you do not have an account yet, you can easily give us a call or come on our live chat and speak with a live representative, so that you can find out about our services or check if our servers meet the system requirements for your web sites. In this way, you won't end up purchasing a service which you cannot use. If you already have your website hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel in case the issue is strictly technical or it requires additional investigation. In contrast to the vast majority of suppliers out there, we reply to all of the tickets within an hour, so you won't have to wait for a whole day. Our support services can be used round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
You are able to test our support services even before you aquire a semi-dedicated server account from our company since we have phone and online chat support for pre-sales, billing and general questions. Our representatives will assist you to select the best package or supply you with information about our servers, in order to confirm whether the system requirements for your web sites are met. If you're an existing customer, you will also be able to contact us via e-mail or via our ticketing system, that can be accessed via the Hepsia website hosting Control Panel. We guarantee that every time you employ any of these 2 ways of correspondence, you will get a response within less than 1 hour and that’s 24/7, which includes weekends and public holidays. If you have used the web hosting services of other companies, even large ones, you will be able to compare the reply time as it often takes a full day for them to take care of a ticket.
24/7 Customer Support in VPS Servers
When you use our VPS servers, you'll never have to wait for more than one hour so as to get support for any kind of issue that you may experience with the server or the software that comes pre-installed with it. We warrant this short response time for all the tickets that you open through your billing Control Panel or email messages which you send to our tech support team. In addition, we have local phone numbers in a number of countries around the globe as well as a live chat service where we'll assist you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 through the various means of communication, so regardless what your question or issue is, there will always be someone to help you quickly. In case you need assistance with third-party software, that you cannot install or which gives you problems, you can take full advantage of the Managed Services upgrade package that we offer for all the VPS plans.
24/7 Customer Support in Dedicated Servers
All of the dedicated server plans that we offer come with 24/7 support through several means of communication and with a one-hour max response time guarantee. When you want to learn more about the plans or you have any kind of billing or general questions, you will be able to call one of the local numbers we have internationally or you may use our live chat service and consult with a live agent. For strictly technical issues which require some help from a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an email, since all these channels are more appropriate to monitor a certain issue. The response time for them rarely surpasses 30 minutes, which means that you can forget about waiting for a whole day so as to receive support. Our support service is available for any kind of server-related matters, as well as the pre-installed software. If you'd like to receive assistance for third-party applications, you may consider ordering the Managed Services upgrade that we offer with all packages.