You will find a lot of shared web hosting suppliers on the market, but most of them are resellers who have restricted resources, especially in terms of support. One of the ways to distinguish them is the option to contact the company by phone. The type of support that you can get through this particular method of communication will vary based on the supplier - several of them offer expert phone support, many others offer basic and customer support only since some matters are more time-consuming and it would be faster and easier to be resolved via a ticket, particularly if the situation has to be escalated. However, it's good to find that you can always get in touch with your hosting provider since there are lots of small-scale matters which can be resolved efficiently and in a timely manner with a telephone call, not mentioning that you're able to get additional information regarding the services even before you become a customer.
Phone Support in Shared Web Hosting
If you choose to buy one of our shared web hosting, you can connect with our customer support crew over the phone for 14 hrs every day. We can help you choose the most suitable plan for your web sites since we are aware that it is better to discuss this kind of matters with a live person. In case you already own an account, we can assist you with your sales/billing questions and general matters, even with some technical problems that don't need too much time or escalation to an administrator since it will be better to open a support ticket for time-consuming troubles so as to have the correspondence in a single place. We now have telephone numbers in the United States of America, the United Kingdom and Australia, so you're able to call the one you prefer and talk with our agents.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server plans that we offer include real-time phone support for fourteen hours every day. If you hesitate which plan is suitable for your sites, you would like to find out more about a plan's specifications or you need any other info on our solutions, you're able to call any of the local telephone numbers which we have in the United States, Great Britain and Australia and our support representatives will assist you. If you currently own an account, you'll be able to contact us about sales and general matters, although we are often able to assist with a number of technical issues as well. For strictly technical difficulties you need to take advantage of our in-built ticketing system where the conversation between you and our technical support team will be in 1 place, which is the best option in case the issue needs extra time to be dealt with or it needs to be escalated to our sysadmins.