If you ever face a problem with your site and are incapable of tackling it on your own, ask the respective web hosting company’s technical support staff to assist you to bring the website back online. A speedy solution would be the best scenario, but lots of hosting companies reply within 24 hours or even more, particularly if you’re doing business with a reseller. Even if your problem can be solved swiftly, your website may not function satisfactorily or may not be reachable whatsoever for an extended period, so you may lose prospective customers because it is pretty unlikely that anyone would willingly revisit an inoperational website. With this in mind, you ought to make certain not only that you can reach your web hosting provider, but also that they can reply and help you in a timely fashion. If an application update does not proceed smoothly or if you erase something accidentally, for example, the website must be fixed speedily so as to avoid extended downtime.
One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from us, you can forget about waiting around for hours, or even one whole day, to receive a response to an e-mail or a trouble ticket. Irrespective of when you touch base with us, we’ll get back to you within less than sixty minutes with any technical or sales queries that you might have. In fact, our real response time hardly ever exceeds 20-30 minutes. As we are at your disposal 365 days a year, you will always receive support in a timely fashion and we understand how essential that is in the online age. Soon after you contact us, we’ll respond to your enquiries. In case you experience any technical complication, we’ll solve it for you, or we will supply you with all the needed information if there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from us, you can take full advantage of our lightning-fast support service. You will get a response to any trouble ticket submitted from the web hosting Control Panel or e-mail sent to our customer and technical support team in less than one hour. The response time is guaranteed and it applies regardless of the matter – technical or billing. Often, it takes substantially less time to examine and sort out a problem. We will provide you with more details in case the solution involves something that has to be done on your end. In case you touch base with us during weekends or legal holidays, the response time will be exactly the same and since our support team is available 24-7, you will obtain quick assistance for practically any technical, general or billing issue irrespective of the hour at which you contact us.