A live chat is one of the many ways of communication offered by some web hosting providers as a part of their support service. Determined by the service provider, the chat is used for billing, pre-sales and/or tech assistance. This way of contact is faster compared to a support ticket and it will make it much less likely to misspell or misunderstand anything compared to a call with an agent. What's more, if the trouble that you experience needs some time to be investigated and taken care of, you will be able to do something else meanwhile instead of just waiting, like you would have to do when you call. Also, you can take advantage of a live chat assistance service for free as long as you have web access even when your website hosting provider is situated in a different country and they don't have a local telephone number that you can call.
Live Chat Support in Shared Web Hosting
As part of the support services that we provide for our shared web hosting, we now have live chat support that is available every day, even on holidays. You will be able to contact us regardless if you already have an account or not, considering that we can assist you with nearly anything, ranging from giving you common info on our services in case you are not a client yet and you're thinking about ordering one of the plans, to assisting you with setting up an e-mail account in an email client. A part of the issues are more complex and time-consuming, which means that you'll have to use the ticketing system which is built-in our Hepsia hosting Control Panel, but we can save you time and assist you in real time on our live chat for a number of things.
Live Chat Support in Semi-dedicated Servers
We have a live chat service that is accessible to all our prospective and active clients. In case you're searching for a new website hosting account, you are able to chat in real time to one of our representatives and obtain more information about our semi-dedicated servers so that you can choose the best package for your sites. In the event that you already have an account with us, we will support you timely with general, billing and first-level techissues. Although in some instances you will need to open a support ticket because there are problems that can't be resolved through a live chat, we will help you with various common jobs, for example setting up an e-mail account in an email client or forwarding one domain to another. Thus, you'll get prompt support and you'll save plenty of time.