A ticketing system is the most common medium of communication that web hosting companies offer to their clients. It is typically part of the billing account and is the very best way to solve an issue that requires a certain amount of time to examine or that needs to be escalated to a system administrator. In this way, all replies provided by either party will be kept in the exact same place in the event that someone else wants to work on the given issue and the information in the ticket will be available to all parties. The downside of using a ticketing system with most hosting platforms is that it is separate from the web hosting Control Panel, which means that you will have to sign in and out of no less than 2 accounts to accomplish a specific task or to touch base with the company’s customer service team. In case you desire to administer several domains and each one is hosted in a different account, you’ll have to use an even larger number of accounts simultaneously. Also, it might take a substantial span of time for the hosting provider to answer your tickets.
Integrated Ticketing System in Shared Web Hosting
In stark contrast with what you may find with numerous other web hosting companies, the ticketing system that we’re using with our shared web hosting is an indivisible part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not need to remember several sign-in names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself from one location. So, in case you have a query or come across a problem, you can contact our help desk team representatives immediately. Our system includes an intelligent search option. This means that even in case you have posted a large number of tickets over the years, you will be able to find the one that you need without any hassle. In addition, you can check knowledge base tips for dealing with commonly met difficulties.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve got a semi-dedicated server account with us and you want to contact our support team, you will be able to post a support ticket directly from your Hepsia Control Panel instead of going through a completely different tech support platform like you’ll have to do with the vast majority of hosting providers on the market. Our integrated ticketing system will allow you to send a new ticket without difficulty and to search through older tickets using a smart search box. Plus, you will be able to take a look at the applicable knowledge base articles that our system will present to you based on the problem category that you select for your new ticket. You can carry out all of these operations without leaving your Control Panel at any time, which implies that in case you bump into any predicament or have an inquiry, you can get in touch with our support engineers and fix the particular problem in less than an hour using one platform.