A ticketing system is the most common medium of communication that web hosting companies offer to their clients. It is typically part of the billing account and is the very best way to solve an issue that requires a certain amount of time to examine or that needs to be escalated to a system administrator. In this way, all replies provided by either party will be kept in the exact same place in the event that someone else wants to work on the given issue and the information in the ticket will be available to all parties. The downside of using a ticketing system with most hosting platforms is that it is separate from the web hosting Control Panel, which means that you will have to sign in and out of no less than 2 accounts to accomplish a specific task or to touch base with the company’s customer service team. In case you desire to administer several domains and each one is hosted in a different account, you’ll have to use an even larger number of accounts simultaneously. Also, it might take a substantial span of time for the hosting provider to answer your tickets.